Support & Contact

Need help with Trivia Drop? We're here to assist you!

📧 Contact Us

For questions, issues, or feedback, please email us at:

capriciouslym@gmail.com

We typically respond within 24-48 hours

❓ Frequently Asked Questions

How do I unlock new categories?

The first 3 categories are free to play. To unlock additional categories, you'll need unlock tokens. You can earn tokens by winning them as random rewards from the watch ad feature in the PowerUps panel, or purchase them in the shop with coins (100 coins per token).

What are timer boosts and extra lives?

Timer Boosts: Add extra seconds to your game timer (10s, 30s, 60s, or 90s). Purchase them in the shop and they'll be added to your timer bank. Each game uses your base 10 seconds plus up to 120 seconds from your bank.

Extra Lives: Give you additional chances to answer incorrectly before the game ends. Your base game includes 3 lives, and you can purchase extra lives in the shop. All extra lives are consumed after each game.

How do in-app purchases work?

Trivia Drop offers two types of purchases:

All purchases are processed securely through Google Play. For refund requests, please contact Google Play support.

How do I earn coins?

You can earn coins by:

What do the star ratings mean?

Each category shows a star rating based on your high score:

Can I play offline?

Yes! Trivia Drop supports offline play for categories that have downloaded questions. Some categories may require an internet connection for the first play to download questions.

How do I remove ads?

You can purchase the "Remove Ads" item in the IAP shop to permanently disable banner and interstitial ads. Reward ads (which give you free items) will still be available.

My game progress was lost. Can I recover it?

Game progress is stored locally on your device. If you uninstalled the app or cleared app data, unfortunately progress cannot be recovered. We recommend backing up your device regularly.

I found a bug or error. How do I report it?

Please email us at capriciouslym@gmail.com with:

How do I request a refund?

All in-app purchases are processed through Google Play Store. To request a refund:

  1. Open Google Play Store app
  2. Tap Menu → Account → Purchase history
  3. Find Trivia Drop and tap "Report a problem"
  4. Follow the refund request process

Refunds are subject to Google's refund policy. Alternatively, visit Google Play Refund Help.

🚀 Feature Requests

Have an idea to make Trivia Drop even better? We'd love to hear from you! Email your suggestions to capriciouslym@gmail.com.

🗑️ Data Deletion Requests

Local Data (Game Progress): All game progress, high scores, and settings are stored locally on your device. To delete this data:

Third-Party Data: Data collected by Google Play, AdMob, and Unity Analytics is managed by those services according to their privacy policies. To request deletion of this data:

We will respond within 30 days and assist with deletion requests for any data we have control over. Please note that some aggregated or anonymized analytics data may be retained for app improvement purposes.

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